Refund policy

Contact & Customer Service

Shop Name: Dekorowo
Address: Wagnerlaan 38, 1411JE Naarden, Netherlands
Email: support@dekorowo.com
Contact form: Click here
Phone: +19295429058

Customer service hours: Monday to Friday, 10:00 AM–5:00 PM
Response time: Within 1–2 business hours

Return & Refund Policy

30-Day Easy Returns

At Dekorowo, we want you to love your purchase. If for any reason you're not satisfied, we offer a simple return process.

Return Policy Overview

  • Return window: 30 days from the date you receive your order
  • Condition: Items must be returned unused, in their original condition and original packaging
  • Easy returns: Our customer service team will guide you through the return process step by step

Return Shipping Costs

  • Defective or incorrect products: No cost to the customer (e.g., manufacturing defects, transport damage, or wrong item delivered)
  • Buyer's remorse (change of mind): Return shipping costs are the responsibility of the buyer (e.g., ordered the wrong item, don't like it, doesn't fit)

Original shipping costs are non-refundable.

How Do I Return an Item?

  1. Contact us: Send an email to support@dekorowo.com with your order number and reason for return.
  2. Pack the item: Return the item in its original packaging, including all accessories, labels, and documentation.
  3. Ship it back: Follow the instructions in our return confirmation and drop off the package at a shipping location of your choice.

Refund Process

  • Inspection: Once we receive the item, we will inspect it
  • Refund: Refunds are typically issued within 7 business days to your original payment method (timing may vary depending on your bank or payment provider)

Exchanges

Want a different variant? No problem — contact us and we'll help you with a quick exchange.

Non-Returnable Items

For hygiene or safety reasons, certain products may be excluded from returns. This is clearly indicated in the product description.

More Questions?

Visit our FAQ page or reach out to our customer service team: support@dekorowo.com

Thank you for shopping at Dekorowo!